The VillADU 100% Satisfaction Guarantee

Acceptance of Terms.

Our Commitment to YouAt VillADU, our primary goal is to empower you with the clarity and confidence needed to move forward with your Accessory Dwelling Unit (ADU) project. We stand firmly behind the value, accuracy, and insights provided in our paid reports. We believe that by delivering expert-level guidance, we can save you time and help you make better-informed decisions.Our GuaranteeIf you purchase a VillADU Insight Suite (Tier 2) or Project Navigator (Tier 3) report and are not completely satisfied with the value of the insights it provides, we will refund 100% of your purchase price. It’s that simple.Policy Details and ProcessTo ensure the process is clear and straightforward for all our customers, please review the following details.1. Eligibility WindowYou are eligible for a full refund if you request it within 30 days of the original purchase date.2. Covered ProductsThis 100% Satisfaction Guarantee applies exclusively to our one-time fee reports:Tier 2: Insight SuiteTier 3: Project Navigator3. ExclusionsThis guarantee does not apply to the monthly or annual subscription fees for our Tier 4: Pro+ Studio service. Pro+ Studio is a Software-as-a-Service (SaaS) product and is governed by its own cancellation policy, which allows you to cancel your subscription at any time before the next billing cycle.4. How to Request a RefundRequesting a refund is a simple, no-hassle process:Step 1: Send an email to satisfaction@villadu.com. Please use the same email address you used to make the purchase.Step 2: In the email, please include your original order number (found in your purchase receipt) and state that you would like a refund under our satisfaction guarantee.Step 3: While it is not required for your refund, we always welcome feedback. If you are willing to share why you were not satisfied, your comments will help us improve our services for future homeowners.5. Refund ProcessingOnce we receive your request, we will initiate your full refund to the original method of payment within 5-7 business days. You will receive an email confirmation from us as soon as the refund has been processed on our end. Please note that it may take a few additional days for the funds to appear in your account, depending on your bank or credit card issuer.6. Policy LimitationsTo ensure fairness and prevent abuse of this customer-centric policy, refunds are limited to one (1) per customer.Questions?If you have any questions about our Satisfaction Guarantee or any of our products, please do not hesitate to contact us. We are here to help.Your success is our success, and we are committed to being a trusted partner on your ADU journey.